Cancellation Policy

Last updated: 14 September 2026

1. Before dispatch

You may cancel any order free of charge before it is dispatched. In practice this means within about 24 hours of placing it, because we dispatch within 48 working hours. Message us as early as you can at sanidhyaliving@gmail.com or WhatsApp +91 93482 28680 with your order number.

Prepaid orders cancelled before dispatch are refunded in full within 5 to 7 working days.

2. After dispatch

Once the parcel has been handed to the courier, the order cannot be cancelled. If you no longer want it:

Refuse the delivery at the door and tell us the same day.
For a prepaid order, we refund the item value once the parcel reaches the warehouse. The outbound and return shipping cost is deducted.
For a Cash on Delivery order, nothing is payable, but see section 4.

3. Cancellations by us

We may cancel an order, before or after payment, where the item is out of stock, the price was clearly wrong, the pin code is not serviceable, the Cash on Delivery confirmation call goes unanswered, or we suspect fraud or misuse. Any amount you have paid is refunded in full within 5 to 7 working days.

4. Repeated refusal of Cash on Delivery parcels

Every Cash on Delivery parcel costs us shipping both ways when it is refused. If a customer refuses delivery, or a parcel is returned undelivered because the phone was unreachable across three attempts, we may require full prepayment on all future orders from that phone number, email address or delivery address, and we may decline future orders altogether.