Exchange Policy

Last updated: 14 September 2026

An exchange means we replace the item you received with the same item, or with a different size or variant of the same item. It is not a way to change your mind about what you ordered.

1. When we exchange

The item arrived damaged or broken
The wrong item, size, colour or variant was delivered
The item has a manufacturing defect that stops it working as described

Requests must reach us within 7 days of delivery, with photographs and the continuous unboxing video described in our Return & Refund Policy.

2. When we do not exchange

You ordered the wrong size or colour by mistake and the item is not defective
The item has been used, worn, washed, installed or assembled
Original packaging, tags, accessories or free gifts are missing
Earrings, nose pins and other pierced jewellery, for hygiene reasons, unless they arrived damaged
Personalised, customised or made-to-order stationery
Items marked "final sale"

3. How an exchange works

Message us within 7 days with your order number, photographs and the unboxing video.
We confirm the exchange and whether the replacement is in stock.
We arrange a reverse pickup, or ask you to self-ship to an address we provide.
The returned item is inspected at the warehouse.
Once it passes the quality check, the replacement is dispatched within 48 working hours and normally reaches you in 4 to 8 working days.

4. If the replacement is out of stock

You may choose either a different item of the same or lower value, with any difference refunded, or a full refund under our Return & Refund Policy.

5. Cost

Where the fault is ours — damage, defect or a wrong item — the exchange, including both courier legs, is free. Where you self-ship at our request we reimburse reasonable courier charges against a receipt, up to Rs 100.