Refund policy

Return & Refund Policy

Last updated: 14 September 2026

We want you to be happy with what arrives. We also run a small business on thin margins, so this policy is deliberately specific. Please read it before ordering.

1. The window

Any return, replacement or refund request must reach us within 7 days of delivery, at sanidhyaliving@gmail.com or on WhatsApp at +91 93482 28680, quoting your order number. Requests after 7 days cannot be accepted.

2. What we accept

  • Item arrived damaged, broken or leaking
  • Wrong item, wrong size, wrong colour or wrong variant delivered
  • An item listed on the invoice is missing from the parcel
  • A manufacturing defect that stops the item working as described

3. What we do not accept

  • Requests raised more than 7 days after delivery
  • Change of mind, or "no longer needed", once the item has been dispatched
  • Items that have been used, worn, washed, installed, assembled or altered
  • Items returned without their original box, packaging, tags, manuals, accessories or free gifts
  • Earrings, nose pins and any other pierced jewellery, for hygiene reasons, unless they arrived damaged
  • Personalised, customised or made-to-order stationery
  • Small differences in colour, shade, tone or finish caused by your screen settings, photography or lighting
  • The natural variation in hand-finished jewellery, including minor differences in polish, stone placement or plating tone
  • Minor scratches or marks that do not affect how the item works
  • Items bought during a clearance sale and marked "final sale" on the product page

4. Unboxing video — required

For any claim of damage, breakage, a missing item, or a wrong item, we require one single, continuous, unedited video that:

  • Starts with the parcel sealed, showing the shipping label clearly
  • Shows the parcel being opened without cutting or pausing
  • Shows the contents fully, including the item complained about

This is the evidence our warehouse and courier require to settle a transit claim. Without this video we cannot process a damage, breakage, missing-item or wrong-item claim. Photographs alone are not sufficient. Please film every parcel as you open it; if nothing is wrong, simply delete the video.

5. How a return works

  1. Message us within 7 days with your order number, clear photographs, and the unboxing video.
  2. We respond within 24 working hours with a decision.
  3. If approved, we either arrange a reverse pickup where the courier serves your pin code, or ask you to self-ship to an address we provide. Where you self-ship at our request, we reimburse reasonable courier charges against a receipt, up to Rs 100.
  4. Keep the item in its original packaging until the pickup happens. Pack it exactly as it arrived.
  5. The item is inspected at the warehouse. If it passes the quality check, we issue the replacement or refund.

If a reverse pickup is attempted and the item is not handed over, or the item returned is not the item we sent, the claim is closed and no refund is issued.

6. Refunds

  • Prepaid orders: refunded to the original payment method within 5 to 7 working days of the quality check clearing. How long the money then takes to appear depends on your bank.
  • Cash on Delivery orders: refunded by UPI or bank transfer within 5 to 7 working days of the quality check clearing. The account must be in the name given on the order. We will ask you for these details.
  • Shipping charges already paid are not refunded, unless the fault was ours.
  • Where a discount code was used, the refund is of the amount actually paid, not the list price.

7. Cancellations

  • You may cancel free of charge before dispatch, normally within 24 hours of placing the order. Message us as early as you can.
  • Once the parcel has been handed to the courier it cannot be cancelled.
  • If you no longer want a dispatched order, refuse the delivery and tell us. For prepaid orders we refund the item value once the parcel reaches the warehouse; the outbound and return shipping cost is deducted.

8. Refused and undelivered Cash on Delivery parcels

Cash on Delivery is offered in good faith and costs us money on every order, whether or not you accept it. Therefore:

  • Please answer the confirmation call or WhatsApp message before dispatch.
  • If a Cash on Delivery parcel is refused at the door, returned undelivered, or fails because the phone number was unreachable across three delivery attempts, we may require full prepayment on all future orders from that phone number, email address or delivery address.
  • We reserve the right to decline or cancel orders from customers with a repeated history of refused Cash on Delivery parcels.

9. Fraudulent claims

We check every claim. Where a claim is found to be false — for example a returned parcel containing a different or substituted item, a staged or edited video, or the same complaint repeated across multiple orders — we will reject the claim, may permanently block the account, address and phone number, and reserve the right to pursue recovery under applicable law.

10. Contact

Sanidhya Living
Plot No. 1457/3307, Konark Dream Villa Phase 2, Atala Road, Jagannathpur, Bhubaneswar, Khordha, Odisha 752101
Email: sanidhyaliving@gmail.com  ·  WhatsApp: +91 93482 28680
Monday to Saturday, 10:00 to 18:00 IST